Hopefully most, if not all, of them.
That said, I'd guess you have at least one individual who isn't on point. So why don't people do what they're supposed to?
Take a look at the list below -- it's one of these 15 reasons:
- They lack training.
- They have an attitude issue.
- They have personal problems that have trickled into their professional life.
But here's the real key: most of the time it's number 1.
We like to believe people have attitude issues or personal problems and give ourselves as leaders the benefit of the doubt. Surely we've done all we can to prepare them for success, right?
Usually, the answer is no.
In my work with leaders at all stages of leadership in all types of organizations I've consistently come to the same conclusion as Ken Blanchard, the father of organizational behavior: Most issues are training issues.
So how do you set people up for success?
It's all about effective activation. Activation means that you do six things really well before any project is delegated:
- Define the goal or objective.
- Tell them what to do.
- Show them what to do.
- Let them try it.
- Observe their performance.
- Praise their progress or reset back to steps 1-5 if they don't do it quite right.
These six steps make all the difference. Skip a step and expect a different result.
So, if a team member isn't performing, check your activation process first. Were they ever set up for success in the first place?